Refund Policy

Deposits

Project deposits reserve schedule and cover early discovery and setup. Deposits are generally non-refundable once work has started, unless we cancel the project on our side.

Milestone payments

Payments tied to completed milestones are non-refundable once those milestones are delivered and accepted (or treated as accepted after a reasonable review window stated in the proposal).

Cancellations by client

If you cancel after work begins, you remain responsible for fees for work completed up to the cancellation date, including reserved time already booked for your project.

Cancellations by us

If we cannot complete a project for reasons on our side, we will refund any unused prepaid amount for undelivered work.

Quality concerns

If deliverables do not match the agreed scope, we will first revise within the included revision rounds. Refunds for quality issues are considered only after that process and only for undelivered or clearly out-of-scope failures.

How to request

Email imperialsmartt@gmail.com with your project name, payment reference, and reason. We aim to respond within 5 business days.